NSF Virtual Winter Summit ’21

February 17-18, 2021

Take a look below at our lineup for our Virtual Winter Summit event, including: breakout sessions, super panels, and more with the top sports executives in the industry!

*All times listed below are Eastern Standard Time

CLICK HERE to view our NSF Winter Summit Agenda Brochure.

CLICK HERE to view our lineup of SPEAKERS for the Winter Summit.

CLICK HERE to register for the event.

Click the links below to show more information.

WEDNESDAY, February 17, 2021

9:00 am EST

Opening Welcome

9:10am -10:00am EST

Super Panel: “From The Top Down - What's In Store For The Sports Industry As We Dive Into 2021”

MODERATOR

Josh Young

VP, Ticket Sales

Miami Dolphins

PANELISTS

Tom Glick

President

Carolina Panthers

Chad Estis

President

Legends Global Sales

Amy Latimer

President

TD Garden

Burke Magnus

EVP, Programming & Scheduling

ESPN

10:00 am - 10:30 am EST

Budweiser Networking Lounge & Trade Show Hall

10:30 am - 12:00 pm EST

Morning Workshops

Ticket Sales

SESSION LEADER

Josh Young

VP, Ticket Sales & Service

Miami Dolphins

Tom Sheridan

Co-Founder

SportsBiz Builders

PANELISTS

Adam Heaslip

Account Director, Club Business Development

National Football League

James DaSilva

Director, Ticketing

Major League Baseball

Nicole Freeman

VP, Team Marketing & Business Operations (TMBO)

National Basketball Association

Mike Quarino

VP, Club & Fan Development

Major League Soccer

Fan Entertainment

SESSION LEADER

Chip Maxson

General Manager

Sacramento River Cats

Bryan Blair

COO & Deputy Athletic Director

Washington State University Athletics

PANELISTS

Kurt Hunzeker

VP, Minor League Business Operations

Major League Baseball

Katherine Milliken

Director, Entertainment & Brand Impact

Miami Dolphins

Courtney Scrivano

Associate AD for Marketing & Fan Engagement

Baylor Athletics

Sports Gambling

SESSION LEADER

Jim Kahler

Director, Sports Gambling Education

Ohio University

Karlis Kezbers

Analytics Consultant

InterWorks

PANELISTS

Evan Davis

Managing Director, Sports Betting and Gaming

SeventySix Capital Sports Advisory

Seth Young

Chief Innovation Officer

PointsBet

Steve Pastorino

SVP & Head of Business Development

U.S. Integrity

Mattias Stetz

Chief Operating Officer

Rush Street Interactive

Jeff Nelson

Chief Executive Officer

Navigate Research

Clare Murphy

Data Analyst Intern

Zoomph

Customer Service & Retention

SESSION LEADER

John Durbin

SVP, Marketing & Business Strategy

Pegula Sports & Entertainment

Ron Contorno

President

Full House Solutions

PANELISTS

Marty Mulford

VP, Ticket Sales & Service

Columbus Blue Jackets

Abby Kremin

Manager, Rookie Services

San Diego Padres

Chris Sorrels

Director, Season Ticket Retention and Premium Services

Oklahoma City Thunder

Amy Goodwin

Director, Membership Services

Minnesota United FC

Ashley Hoffman

Director, Membership Services

Indianapolis Colts

Social & Digital

SESSION LEADER

Jen Kavanagh

SVP, Media & Marketing

Philadelphia Eagles

Caitlin Moyer

Founder

Caitlin Moyer Communications & Marketing, LLC

PANELISTS

Dustin Godsey

Chief Marketing Officer

Milwaukee Bucks

Nick Hayden

CEO, Founder

Sports Biz Group

Dee Kundra

Senior Head, Marketing & Communications

FC Bayern Munich

Isaac Rochell

NFL Player

Los Angeles Chargers

Career Development

SESSION LEADER

David Brown

Executive Vice President

idegy

David Martin

Chief Operating Officer

Gastonia Honey Hunters

PANELISTS

Ken Troupe

Co-Founder

Sports Biz Builders

Daniel Rossetti

President

Ascension Sports Partners LLC

12:00 pm - 1:00 pm EST

Innovation Showcase

Learn how Alvarado implemented new and innovative features to its widely popular and industry-proven admission control technologies for use at Raymond James Stadium during The Big Game!

By leveraging dynamic information obtained from the ticketing system, Alvarado self-service devices can now drive customized audio and visual greetings plus alternative lighting effects for staff notification.

SESSION LEADER

Brian McNeill

VP, Sales - Sports & Entertainment

Alvarado

1:00 pm - 3:00 pm EST

Morning Session Concluded - Networking Lounge & Trade Show Remain Open

3:05 pm - 4:00 pm EST

Super Panel “That's The Ticket: What's In Our Ticket Sales Future For The Coming Year?”

MODERATOR

Paige Farragut

SVP, Ticket Retention & Premium Services

Texas Rangers

PANELISTS

Marc Jackson

VP, Ticket Sales & Service

Denver Broncos

Dionna Widder

Chief Revenue Officer

Houston Dynamo F.C. & Dash

Mark Plutzer

SVP, Ticketing

Major League Baseball

Laura Meyer

VP, Business Intelligence

Minnesota Timberwolves & Lynx

4:00 pm - 4:10 pm EST

Closing Remarks

4:10pm - 6:00pm EST

Budweiser “Happy Hour” - Networking Reception

In keeping with tradition, networking amongst our attendees is a critical component of all NSF events. Come join us at the end of the day for a unique opportunity to meet up with old friends… and make some new ones… at the Budweiser Networking Reception.

9:00 am EST

Thursday, February 18, 2021

9:00 am EST

Opening Welcome

9:05 am – 10:00 am EST

Super Panel “Betting To Win - What's Next In The World of Sports Gaming?”

MODERATOR

Jim Kahler

Director, Sports Gambling Education

Ohio University

PANELISTS

Adam Davis

Chief Commercial Officer

Harris Blitzer Sports & Entertainment

Jim Van Stone

President, Business Operations & CCO

Monumental Sports

Sara Slane

Founder

Slane Advisory

Senator Joe Addabo

Chairman of the New York State Senate Committee on Racing, Gaming & Wagering

State of New York

10:00 am - 10:30 am EST

Budweiser Networking Lounge & Trade Show Hall

10:30 am - 11:30 am EST

Breakout Sessions #1

Diversity & Inclusion: "Finding The Soul In Your Role"

SESSION LEADER

Felicia Martin

Director, Learning & Development

Miami Heat Group

PANELISTS

Renae Myles Payne

Sr. Associate AD Administration & Chief Diversity Officer

University of Miami

Morgan Jones, M.A.Ed

Sr. Manager Diversity, Equity, & Inclusion Strategy

Spurs Sports & Entertainment

Social & Digital Media: "7 Strategies To Develop Profitable Partnerships Using LinkedIn"

SESSION LEADER

Jennifer Darling

President

Jennifer Darling Speaks

Fan Engagement: "Predicting the Future - Marketing, Selling, and Communicating in 2022"

It’s the year 2022, and we have now entered what society has been describing as the “new normal.” Optimistically speaking, attendance is back to full capacity, budgets are close to full strength, and employees are now accustomed to the work from office/home hybrid. The way we market, sell, and communicate has changed forever, and on this panel, we try to unpack the specific strategies, techniques, and tools that teams will look to deploy.

MODERATOR

Matt Clark

Sr. Manager Business Development - Sports

Factoreal

PANELISTS

Eric Little

VP, Growth Initiatives & Customer Experience

Phoenix Suns

Cassandra Congemi

Digital Marketing Manager

Miami Dolphins

Julian Duncan

CMO/SVP, Social Responsibility & Impact

Jacksonville Jaguars

Sponsorship: “Delete Your Decks and Start Speaking The Sponsor’s Language”

SESSION LEADER

Peter Laatz

Global Managing Director

IEG

Customer Service & Retention: "Separate Yourself: Retain and Engage with your Clients in 2021"

SESSION LEADER

Brian Jemison

Director, Membership Experience

Miami Marlins

PANELISTS

Christine Bowns

VP, Premium Hospitality

Brooklyn Nets

Nadege Pluviose

Director, Premium Client Relations & Retention

New York Jets

Mark Evans

Sr. Director, Season Ticket Sales & Fan Service

Philadelphia Union

Gretchen Claypool

Director, Membership Services

Colorado Avalanche

11:30 am - 12:30 pm EST

Breakout Sessions #2

Career Development: “15 Things You Can Learn From An Old Guy In A Suit”

SESSION LEADER

Michael Forde

Chief Strategy Officer

Orlando Magic

Ticket Sales: “Conversational AI: Helping Sports & Entertainment Revive and Thrive in 2021 and Beyond”

The Sports & Entertainment industry took a big hit last year. And while 2021 is looking better, situations are still fluid as different locations and events are held to ever-changing standards. Nevertheless, fans want to hear from your business and stay in the know.

While most Sports & Entertainment businesses are struggling with dried up revenue streams, innovators within the industry are leveraging Conversational AI technology to engage fans in personalized, two-way conversations at scale via email, text, and website chat to drive revenue opportunities.

Join Aline Mardelli and Christian Delarosa from LA Galaxy, and Ryan Davenport from Miami Dolphins, for a panel discussion focused on how Sports & Entertainment businesses can engage fans and drive revenue at scale with a Conversational AI.

PANELISTS

Derik Hettinger

Customer Success Manager

Conversica

Ryan Davenport

Sr. Director, Ticket Sales

Miami Dolphins

Aline Mardelli

Manager, Ticket Sales

Los Angeles Galaxy

Christian Delarosa

Manager, Database Marketing

Los Angeles Galaxy

Fan Engagement: “From At-Home to In-Venue and Everywhere In-Between – How Interactivity Continues to Engage Live Audiences and Drive Sponsorship Revenue”

PANELISTS

Eric MacLise

Business Development Manager

Fannex

Steve Edgar

Manager, Game Presentation

Calgary Sports & Entertainment Corporation

Brian Shield

VP, Information Technology

Boston Red Sox

John McCauley

Executive Director

GJM Media Inc.

Marketing: “Critical Email Marketing Techniques To Crush The Competition”

SESSION LEADER

Jay Schwedelson

Founder

Worldata

Senior Management: “Influencing & Persuasion for Sports Executives”

SESSION LEADER

Andres Lares

Managing Partner

Shapiro Negotiations Institute

12:30 pm - 3:00 pm EST

Morning Session Concluded - Networking Lounge & Trade Show Remain Open

3:00 pm EST

Afternoon Welcome

3:05 pm – 4:00 pm EST

Breakout Sessions #3

Selling To Market Segments: “Pride Night - More Than Putting A Rainbow On Your Logo”

SESSION LEADER

Matthew Herek

Marketing Manager

BMO Financial Group

PANELISTS

John Boddie

Manager, Partnership Marketing

Chicago Bulls

Michelle McComas

Senior Director, Entertainment & Events

Chicago Bulls

Sarah Smith

Senior Manager, Marketing

Chicago Bulls

Fan Engagement: “Creating The Perfect Match Among Athletes And Brands”

SESSION LEADER

Gina Scott

Vice President

NFL Players Association

PANELISTS

Jeffrey D. McDowell

Director, U.S. Sports & Influencer Communications

Procter & Gamble

Denise White

Chief Executive Officer

EAG Sports Management

Randy Domain

VP, Sponsorship & Athlete Marketing

OneTeam

Patrick Campion

VP, Marketing Planning & Brand Partnerships

Sleep Number

Austin Ekeler

NFL Player

Los Angeles Chargers

Sports Gambling: “Sports Gambling - The $100-Billion Pandora's Box”

SESSION LEADER

Steve Pastorino

SVP, Business Development

U.S. Integrity

PANELISTS

Adrianna Cuccinello

Senior Executive

Partis

ESports: “Teams, Content and Merch... Welcome to the World of ESports”

SESSION LEADER

Dante Simpson

Co-Founder & CEO

ESPAT TV

PANELISTS

Marco Mereu

Co-Founder & Chief Operating Officer

XSET

Matt Archambault

Head of Partnerships | NA & OCE Esports

Riot Games

Adam Rymer

CEO

Envy Gaming

Diversity & Inclusion: “Great! You Made A Commitment To Diversify Your Workforce, Now What?”

SESSION LEADER

Laura Waters-Brown

Senior Manager

The Collective at Wasserman

PANELISTS

Kelly Lewis

Director, Diversity, Equity, & Inclusion

TurnkeyZRG

Neha Uberoi

Co-Founder & CEO

South Asians In Sports

Cisco Terreros

Co-Founder | FIFA Agent

Felkrem

Nicole Britenriker

Manager, Talent Acquisition

Learfield IMG College

Technology/Fan Entertainment: “Adapting to a New World of Live Events”

Live events have experienced total disruption. Owners, operators and teams quickly made changes to both their venues and their business models. Many were left with questions about recouping lost revenue, engagement with fans, and future state of reopening safely, under scrupulous guidelines, in some cases changing by the day. Learn of how companies like 4FRONT are helping owners and teams alike, in this ever-changing environment.

MODERATOR

Josh Keiles

President

Big Sports Guy Consulting

PANELISTS

Brett Unzicker

VP, B2B Sales

Samsung Display Division

Josh Kritzler

Co-Founder

4FRONT

4:00 pm EST

Closing Remarks

4:05 pm - 5:30 pm EST

Virtual Winter Summit Agenda

NSF Virtual Winter Summit ’21

CLICK HERE to view our NSF Winter Summit Agenda Brochure.

CLICK HERE to view our lineup of SPEAKERS for the Winter Summit.

CLICK HERE to register for the event.

WEDNESDAY, February 17, 2021

Opening Welcome

Super Panel: “From The Top Down - What's In Store For The Sports Industry As We Dive Into 2021”

Budweiser Networking Lounge & Trade Show Hall

Morning Workshops

Ticket Sales

Fan Entertainment

Sports Gambling

Customer Service & Retention

Social & Digital

Career Development

Innovation Showcase

Morning Session Concluded - Networking Lounge & Trade Show Remain Open

Super Panel “That's The Ticket: What's In Our Ticket Sales Future For The Coming Year?”

Closing Remarks

Budweiser “Happy Hour” - Networking Reception

Thursday, February 18, 2021

Opening Welcome

Super Panel “Betting To Win - What's Next In The World of Sports Gaming?”

Budweiser Networking Lounge & Trade Show Hall

Breakout Sessions #1

Diversity & Inclusion: "Finding The Soul In Your Role"

Social & Digital Media: "7 Strategies To Develop Profitable Partnerships Using LinkedIn"

Fan Engagement: "Predicting the Future - Marketing, Selling, and Communicating in 2022"

Sponsorship: “Delete Your Decks and Start Speaking The Sponsor’s Language”

Customer Service & Retention: "Separate Yourself: Retain and Engage with your Clients in 2021"

Breakout Sessions #2

Career Development: “15 Things You Can Learn From An Old Guy In A Suit”

Ticket Sales: “Conversational AI: Helping Sports & Entertainment Revive and Thrive in 2021 and Beyond”

Fan Engagement: “From At-Home to In-Venue and Everywhere In-Between – How Interactivity Continues to Engage Live Audiences and Drive Sponsorship Revenue”

Marketing: “Critical Email Marketing Techniques To Crush The Competition”

Senior Management: “Influencing & Persuasion for Sports Executives”

Morning Session Concluded - Networking Lounge & Trade Show Remain Open

Afternoon Welcome

Breakout Sessions #3

Selling To Market Segments: “Pride Night - More Than Putting A Rainbow On Your Logo”

Fan Engagement: “Creating The Perfect Match Among Athletes And Brands”

Sports Gambling: “Sports Gambling - The $100-Billion Pandora's Box”

ESports: “Teams, Content and Merch... Welcome to the World of ESports”

Diversity & Inclusion: “Great! You Made A Commitment To Diversify Your Workforce, Now What?”

Technology/Fan Entertainment: “Adapting to a New World of Live Events”

Closing Remarks

Budweiser Networking Reception