Stacy McGranor

Stacy McGranor

Senior Director, CX Strategy

Speaker Bio

For over 10 years, Stacy McGranor has fueled her passion for sports, entertainment, and their consumers by serving as a Ticket Sales & Service leader in Major League Baseball, Major League Soccer, and the National Basketball Association and the creating of a Customer Experience function within the National Hockey League.

In her current role, Stacy serves as the voice of the customer while also overseeing all qualitative and quantitative research efforts for the Sharks Sports & Entertainment properties, including the San Jose Sharks, San Jose Barracuda, SAP Center at San Jose, and the Sharks Ice Family of Rinks. A native Ohioan and current resident of Woodside, Stacy holds both an MBA and an MS in Business Psychology from Franklin University cementing her status as both artist and scientist.