Retention & Customer Service Workshop

Retention & Customer Service Workshop

Sunday, February 9, 9:00 am – 12:00 pm

Service and retention professionals will share best practices, brainstorm new ideas, and hear from vendors that are helping teams succeed.  Topics will include staffing, season ticket holder benefits, rookie account strategy, tracking at-risk accounts, renewal timelines, and winning back past customers.

*This workshop is open to all NSF attendees

Workshop Leaders:

Ron Contorno

President

Full House Solutions

 

 

 

Bill Nielsen

Vice President, Partner Solutions

4FRONT

 

 

 

 

For More Information on Retention and Customer Service Contact: Cody Van Vliet at cody@sports-forum.com

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