Inside Sales Managers Workshop

Inside Sales is one segment of the industry that never gets a lot of focus. The Inside Sales Managers (ISM) Workshop helps Inside Sales Managers get professional development that services their unique position.

Ticket sales represent a significant portion of business as U.S. Sports ticket revenues alone were $18.7 billion in 2016, and are projected to increase to $20.8 billion by 2020, according to PricewaterhouseCoopers. Inside Sales Managers are truly the lifeblood of their organizations as they aim to build the next generation of executives while raising revenues in the process.

First launched in 2017, the ISM Workshop is dedicated to honing all the skills necessary to become an effective Inside Sales Manager. Take a look at our 2018 ISM Workshop Agenda below:

2018 ISM Workshop Agenda

10:00am – 11:00am : Interactive Introductions & Recruiting Best Practices

“Finding Your Superstars” – Alan Aldwell, Director of Premium Services, New York Mets

11:00am – 11:30am : Break

11:30am – 12:30pm : Interviewing & Onboarding

Effective Training to Turn New Hires into Rockstars – Mario Oliveri, Inside Sales Manager, New York Yankees

12:30pm – 2:30pm : Inside Sales Managers Professional Development

Turning the Attention to You — Being the Best Inside Sales Manager You Can Be – Brett Zalaski, VP Ticket Sales & Service, Houston Dynamo

2:30pm – 3:00pm : Break

3:00pm – 4:00pm : Performance Metrics

Creating Competition in the Office to Achieve Record Sales Numbers – Justin Dunn, Manager of Inside Sales, Columbus Blue Jackets

4:30pm – 5:30pm : Tech Tank – Ticket Sales


The goal of this workshop is to bring the industries’ Inside Sales Managers together and create a dynamic day of education. By taking part in the ISM Workshop, Inside Sales Managers will be able to share best practices (i.e. hiring, management strategies, etc.) among their peers from all across the sports industry.


For more information about the Inside Sales Managers Workshop, please contact:

Mike Curtin, Director of Business Development

 (858) 761-2776